Terms & Conditions
Last Updated: [17/02/2026]
Welcome to Ozaki Natural (“Company”, “we”, “our”, “us”).
These Terms & Conditions govern your use of our website:
By accessing or purchasing from our website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website.
1. Eligibility
By using this website, you confirm that:
- You are at least 18 years old, or
- You are using the website under supervision of a parent or legal guardian.
2. Products & Information Accuracy
We strive to ensure all product details, images, prices, and descriptions are accurate. However:
- Product packaging may differ from images
- Colors may vary due to screen settings
- Results of skincare products vary from person to person
- We do not guarantee medical or dermatological outcomes
All products are for cosmetic use only and not intended to diagnose, treat, cure, or prevent any disease.
3. Orders & Acceptance
We reserve the right to:
- Accept or cancel any order
- Limit quantities purchased
- Cancel orders due to pricing errors or stock issues
- Refuse service to anyone at any time
You will be notified if your order is cancelled.
4. Pricing & Payments
All prices are listed in PKR (Rs.)
We accept payment through:
- Cash on Delivery (COD)
- Online payment methods (if available)
We reserve the right to change prices at any time without notice.
5. Shipping & Delivery
- Delivery time depends on city and courier service
- Delays may occur due to weather, strikes, or courier issues
- Customer must provide accurate shipping details
- Re-delivery charges may apply for incorrect address or unavailable recipient
We are not responsible for courier delays once shipped.
6. Returns & Exchanges
Due to hygiene and safety reasons, cosmetic and skincare products have limited return eligibility.
Returns accepted only if:
- Wrong item delivered
- Damaged product received
- Expired product received
Conditions:
- Report within 24–48 hours of delivery
- Provide order number and product photo
- Product must be unused and in original packaging
We reserve the right to reject returns that do not meet conditions.
7. Refund Policy
- Approved returns may receive replacement or refund
- Refunds (if applicable) will be processed via original payment method or bank transfer
- Shipping charges are non-refundable unless our error
8. User Responsibilities
You agree not to:
- Use the website for unlawful purposes
- Attempt to hack or disrupt the website
- Submit false or misleading information
- Copy content, images, or branding without permission
Violation may result in account suspension or legal action.
9. Intellectual Property
All content on this website including:
- Logo
- Product images
- Text
- Design
- Branding
belongs to Ozaki Natural and may not be copied, reproduced, or distributed without written permission.
10. Limitation of Liability
Ozaki Natural shall not be liable for:
- Allergic reactions or skin sensitivity
- Misuse of products
- Customer negligence
- Indirect or incidental damages
- Delivery delays by courier companies
Customers are advised to perform a patch test before use.
11. Privacy
Your use of the website is also governed by our Privacy Policy.
12. Changes to Terms
We may update these Terms & Conditions at any time.
Continued use of the website after changes means you accept the updated terms.
13. Governing Law
These Terms shall be governed under the laws of Pakistan.
14. Contact Information
Ozaki Natural
Website: https://ozakinatural.com/
Email: info@ozakinatural.com
Phone: 03154353836
Address: Lahore, Pakistan